Poppy is Buggy Smart’s AI voice agent. She calls cafes, restaurants and venues across London and asks one question: can a pram get through your door? She runs three times a day. Nobody presses a button.
Poppy runs on ElevenLabs conversational AI and calls venues via Twilio. She’s briefed to ask a simple question and classify the answer. She doesn’t have a script – she has a conversation.
London venues are queued from Google Places and curated by area. Poppy works through 100 per run, three runs per day.
Poppy phones the venue using a UK mobile number. Real staff pick up. She asks if prams can get through the door – conversationally, not robotically.
ElevenLabs transcribes the full conversation. A second AI (Claude Haiku) reads it and classifies the venue: green, amber, or red.
The result is written to the map automatically. No human in the loop. The pin appears within minutes of the call ending.
Since launching in early 2026, Poppy has built the most complete pram-access dataset in London history.
The detection rate means that across 369 rated venues, 4 people asked if Poppy was an AI. 365 did not. Two of the four were delighted. One was appalled. One asked which AI she was, not whether she was one.
Most calls are straightforward. These are the ones that weren’t.
Thanks for calling Gloria London. How can I help you today? Just so you know, I’m an AI assistant, and this call is being recorded.
Gloria has its own AI receptionist. Poppy called it. Two AIs discussed pram access. Neither flagged it as unusual. Poppy got the data. Listen →
Yeah, I am.
A petrol station. In the queue. Poppy called. They said yes. It’s on the map.
Oh, that’s awful. Oh, that’s awful.
Poppy confirmed she was AI when asked. This was the response. B Bagel is on the map anyway.
That’s amazing. I’ll be really pleased to see an AI person.
The other reaction when people find out. Haringey is 100% accessible.
We are, um, over eighteens only.
The only red rating that had nothing to do with door width or floor plans.
The pram can’t go to the museum, but you can leave the pram upstairs and carry the baby downstairs.
A museum of curiosities, appropriately.
She isn’t scripted. She’s briefed. The difference matters.
Poppy opens with “Hi, silly question” – which disarms people immediately. It’s how a parent would actually ask. Not a survey. Not a complaint. A genuine question.
If someone gives a nuanced answer (“we’re tight on weekends”), Poppy follows up. The transcript captures the full picture, not just yes or no.
Viktor Wynd. A petrol station. Another AI. Satan’s Whiskers. She gets a data point from all of them. None go unanswered.
If someone asks whether she’s an AI, she confirms it. She doesn’t pretend to be human. 4 people asked. 365 didn’t. Both are interesting data.
16 recordings are available on the listen page – from the AI-on-AI call to the 7-second petrol station answer. All unedited.
Three times a day, every day. The map updates itself. You don’t have to do anything.