Poppy called 6,752 London venues asking about pram access. Most had no idea they were talking to a machine. Five did. Here’s exactly what happened in each case – and whether they answered anyway.
Three out of four people who identified Poppy still provided the information she was calling for. The data is valid. The ratings stand. The fourth hung up in 13 seconds – which is, in its own way, completely reasonable.
Gloria, a Shoreditch venue, has its own AI receptionist. Two AIs discussed pram access for 90 seconds. Neither flagged it as unusual.
Read the Gloria story →